Terms and Conditions

1. General Information

These Terms and Conditions ("Terms") apply to all purchases made through the online store Éclat & Co., operated by Éclat & Co., located in Zürich, Switzerland (hereinafter referred to as "we", "us", or "our"). By placing an order through our website, you agree to these Terms in their entirety.

2. Products and Availability

All items displayed on our website are subject to availability. We strive to provide accurate descriptions and images of our products, but slight variations in color, size, or appearance may occur due to display differences or handmade craftsmanship.

3. Prices and Currency

All prices are displayed in Swiss Francs (CHF) unless otherwise stated. For international orders, currency conversion may apply according to your payment provider’s exchange rate. Prices do not include customs duties, taxes, or import fees applicable in your country — these are the responsibility of the buyer.

4. Orders and Contract Formation

An order becomes binding when you complete the checkout process and receive a confirmation email from us. We reserve the right to refuse or cancel an order at any time for reasons including stock availability, payment issues, or suspected fraud.

5. Payment Terms

We accept common international payment methods such as credit cards, PayPal, and other secure online options. Payment must be completed before the order is dispatched.

6. Shipping and Delivery

We ship worldwide via USPS and other reliable carriers. Delivery times may vary depending on destination and customs processing. Once your order has been dispatched, you will receive a tracking number by email.

We are not responsible for delays caused by customs, natural events, or carrier issues beyond our control.

7. Customs and Import Fees

International customers are responsible for any customs duties, taxes, or import fees that may apply upon delivery. We are unable to mark orders as "gifts" to avoid such fees.

8. Returns and Exchanges

You have the right to return your order within 14 days of receiving it, provided the items are unused, unworn, and in their original packaging.
To initiate a return, please contact us before sending back the product.

Refunds will be processed within 10 business days after we receive and inspect the returned item. Shipping costs are non-refundable, and return shipping is at the customer’s expense unless the item was defective or sent in error.

9. Warranty and Liability

All Éclat & Co. products are subject to strict quality control. However, minor variations or natural signs of wear are not considered defects.
We are not liable for any damages arising from misuse, improper care, or normal wear and tear.

Our liability is limited to the value of the purchased product.

10. Intellectual Property

All content on this website, including images, designs, logos, and text, is the intellectual property of Éclat & Co. and may not be copied, reproduced, or used without written permission.

11. Privacy Policy

Your privacy is important to us. Personal data is collected and processed only for order fulfillment, communication, and marketing (if consented). Data will not be shared with third parties except where necessary to complete delivery or payment processing.

12. Governing Law and Jurisdiction

These Terms are governed by Swiss law, with exclusive jurisdiction in Zürich, Switzerland.

Éclat & Co.
Zürich, Switzerland